IT Support  

IT Support

IT support services helps users to solve specific problems with a product. These services are delivered by different technologies depending on the situation.For example, direct questions can be addressed using SMS, E-mail or Fax; basic software problems can be addressed over the telephone.

Once identification of the underlying problem is established, the resource person can begin sorting through the possible solutions available. This includes troubleshooting, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus. It is also noted that Personnel at this level have a basic to general understanding of the product or service and may not always contain the competency required for solving complex issues.

Computer Hardware Maintenance

We offer services to maintain computer, laptop, desktop computer, branded computer, assembled computer, printer, scanner, ADS L modem, and other connected devices. 

Computer Networking

We offer services to setup network at your office, branch office or home, we can help you to setup Wireless LAN, Wired LAN and Wide Area Networking. We can also help you to setup virtual private networking, remote sharing and remote desktop services over internet.

Server Installation & Maintenance

We offer server maintenance services for Windows & Linux based server systems, including Microsoft Windows 2000 Server, Microsoft Windows 2003 Server, Microsoft Windows 2008 Server, Red Hat Enterprise Server, Fedora and CentOs. We also provide services for setting up File Server, Mail Server and Microsoft Exchange Server 2003/2007. 

Data Backup & Re installation

We can help you to setup data backup and restore services using backup software and devices, we can help you to setup a backup system for your office file server, database server, mail server or web server. 

Virus/Malware Removal & Protection

We can help you to remove virus from your computers or servers, we can also help you to setup antivirus on your computers, enabled with other security options which can reduce the risk of virus infection or data loss.

Internet Sharing & Security

We offer services to setup network at your office, branch office or home, we can help you to setup Wireless LAN, Wired Lan and Wide Area Networking. We can also help you to setup virtual private networking, remote sharing and remote dekstop services over internet.

Documentation

We can design, write, and produce online and paper documentation for your end-users. we can create:
Newsletter, User Guide and Online Help.